Article

Received 11.02.2025

Revised 30.05.2025

Accepted 24.06.2025

Retrieved from Iss. 117, P. 2, 2025

Pages 387 -393

Savchenko, V. (2025). ENHANCING ROAD FREIGHT SERVICE VIA ITS. Automobile Roads and Road Construction, (117.2), 387-393. https://doi.org/10.33744/0365-8171-2025-117.2-387-393

ENHANCING ROAD FREIGHT SERVICE VIA ITS

Viktor Savchenko

The development and implementation of Intelligent Transportation Systems (ITS) in road freight transport enterprises significantly enhance logistics customer service by improving efficiency, reliability, and environmental sustainability. ITS applications for vehicle support and general management complement each other and should be aligned with the enterprise’s logistics resources, including information, location, and knowledge, to maximize their impact. Vehicle-oriented ITS are especially effective when logistics information is limited, while management-oriented ITS perform better when logistics knowledge or location is lower. Strategic deployment of ITS can strengthen customer relationships, reduce operational costs, and support smart mobility initiatives. Future research should explore additional ITS applications, non-linear interactions, and alternative methods to fully understand the interplay between ITS and logistics resources

Road freight transport enterprise; logistics resources; intelligent transportation systems applications; management; logistics customer service; smart city; smart mobility
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https://doi.org/10.33744/0365-8171-2025-117.2-387-393