Article

Received 13.07.2024

Revised 09.11.2024

Accepted 14.12.2024

Retrieved from Iss. 116, P. 2, 2024

Pages 306 -323

Snizhko, L. (2024). INFORMATION SUPPORT FOR QUALITY MANAGEMENT OF SERVICE PRODUCTS IN THE OPERATIONAL ACTIVITIES OF TRANSPORT AND LOGISTICS ENTERPRISES. Automobile Roads and Road Construction, (116.2), 306-323. https://doi.org/10.33744/0365-8171-2024-116.2-306-323

INFORMATION SUPPORT FOR QUALITY MANAGEMENT OF SERVICE PRODUCTS IN THE OPERATIONAL ACTIVITIES OF TRANSPORT AND LOGISTICS ENTERPRISES

Larysa Snizhko

The article is devoted to the study of the features of information support for managing the quality of transport and logistics services in the operational activities of Ukrainian enterprises. The research object is the information support process for managing the quality of service products of transport and logistics enterprises. The article examines the current problems of managing the quality of transport and logistics services in the conditions of a complex dynamic external environment, which creates unprecedented challenges and threats for enterprises in the transport industry: the destruction of infrastructure, change of transport routes, shortage of operational resources, increased risks for the safety of cargo, vehicles, and personnel. In conditions of martial law, the quality of transport and logistics services becomes critical, ensuring the stability of supply chains, the efficiency of delivery of vital cargo and supporting the country's vital activities. Effective quality management, which is a key tool for the survival and sustainable development of transport and logistics enterprises in such conditions, significantly depends on the availability of information support in accordance with needs. An approach to identifying the information needs of an enterprise in terms of the main objects of quality management of transport and logistics services has been developed, which is based on a comprehensive analysis of the operational activities of enterprises, external conditions, and internal resources and includes the regulatory framework, certification of service products; personnel, planning, implementation and control of operational processes, the technical condition of rolling stock, customer needs and requirements, quality indicators, supplier assessment, etc. A methodology for forming optimal information support for quality management of service products is proposed, which includes an algorithm for creating, using, and improving information databases. It determines that depending on the volume and relevance of available timely and effective information, management decisions can be made under conditions of certainty, risk, or uncertainty. The creation of effective information arrays will allow transport and logistics enterprises to maintain the quality of services at the proper level and respond promptly to changes in market and consumer conditions. The proposed methodology can be used to build reliable information support systems for product quality management of various enterprises in both the transport and other service industries, which will help strengthen the competitiveness of companies, their resilience to crisis events, and meet customer needs

information support, information, service product, operational activities, transport and logistics enterprise, quality management, quality of transport, and logistics services
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https://doi.org/10.33744/0365-8171-2024-116.2-306-323