Article

Received 13.08.2023

Revised 04.12.2023

Accepted 28.12.2023

Retrieved from Iss. 114, P. 2, 2023

Pages 269 -284

Snizhko, L. (2023). QUALITY MANAGEMENT OF SERVICE PRODUCTS IN THE OPERATIONAL ACTIVITIES OFTRANSPORT AND LOGISTICS ENTERPRISES. Automobile Roads and Road Construction, (114.2), 269-284. https://doi.org/10.33744/0365-8171-2023-114.2-269-284

QUALITY MANAGEMENT OF SERVICE PRODUCTS IN THE OPERATIONAL ACTIVITIES OFTRANSPORT AND LOGISTICS ENTERPRISES

Larysa Snizhko

The article is dedicated to the study of quality management features in transport and logistics enterprises in Ukraine. The research object is the process of quality management of service products in transport and logistics enterprises. In order for Ukraine's transport industry and transport logistics enterprises to survive, effectively compete, and thrive in the global, European, and national markets in conditions of wartime and in the postwar period, their service products must meet international quality standards and customer expectations. The quality of service products produced and delivered by the operational system is one of the most important arguments in the fight for customers. The article comprehensively examines the theoretical and practical aspects of quality management as one of the main means of ensuring the competitiveness of service sector enterprises. It describes the main components of quality management, taking into account the specific features of the operational activities of transport and logistics enterprises: quality management objects, quality goals, factors influencing the quality of the process of providing transport and logistics services, quality assessment indicators for service products, existing quality needs, quality management processes, structural subdivisions and positions involved in quality management, recruitment of personnel, their training and assessment of competence; planning of costs for the performance of quality assurance tasks and distribution of financial resources by types of work and structural subdivisions, etc. The most significant components of quality management theory and practice that are currently included in quality management are studied. The research results can be further used in quality management in the operational activities of enterprises in both the transport sector and other service sectors of the economy, contributing to the improvement of their economic efficiency and competitiveness

quality, service product, operational activity, quality management, transport and logistics enterprise, consumer requirements
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https://doi.org/10.33744/0365-8171-2023-114.2-269-284